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eSIMTravel.World
eSIM Travel World

Privacy Policy

1. Introduction

This Privacy Policy is intended to inform users of the Esimtravel.world website about how their personal data is collected, used, stored, and protected.

By using the Esimtravel.world website, placing an order, or contacting customer service, the user agrees that their personal data will be processed in accordance with this Privacy Policy.

Personal data is processed in accordance with applicable data protection laws, in particular Israeli privacy legislation where applicable, as well as the General Data Protection Regulation (GDPR) where it applies.

2. Data Controller

The data controller for personal data is Esimtravel.world.

For any question regarding the protection of personal data, the user may contact Esimtravel.world via the contact details provided on the website.

3. Personal Data Collected

As part of its business activities, Esimtravel.world may collect the following personal data:

  • first and last name;
  • email address;
  • phone number;
  • destination country;
  • order-related information;
  • information relating to the eSIM plan purchased;
  • information necessary for payment;
  • correspondence with customer service;
  • technical information necessary for support, including phone model, screenshots, error messages, or connection settings;
  • browsing data on the website, including via cookies or trackers.

Esimtravel.world only collects the data necessary to provide its services, manage orders, deliver customer support, secure the website, and comply with its legal obligations.

4. Purposes of Processing

The personal data collected may be used for the following purposes:

  • processing and managing orders;
  • sending the eSIM, QR code, installation link, or information necessary to use the service;
  • managing payment and billing;
  • technical support and customer service;
  • handling requests, complaints, and disputes;
  • fraud prevention and securing transactions;
  • improving the website and the services offered;
  • sending marketing or promotional information, where the user has consented or where permitted by law;
  • complying with applicable legal, accounting, tax, and regulatory obligations.

5. Legal Basis for Processing

The processing of personal data carried out by Esimtravel.world is based, depending on the case, on the following legal grounds:

  • performance of a contract, where the data is necessary to process an order or provide a service;
  • the user’s consent, in particular for certain marketing communications or certain cookies;
  • the legitimate interest of Esimtravel.world, in particular to improve its services, secure the website, manage the customer relationship, or prevent fraud;
  • compliance with a legal obligation, in particular accounting, tax, regulatory, or data protection obligations.

Where Israeli law applies, Esimtravel.world processes personal data in accordance with the Protection of Privacy Law, 5741-1981, its applicable regulations, and the guidelines of the competent Israeli privacy protection authority.

6. Storage in IT Systems

Personal data may be stored in IT systems, customer files, payment tools, support tools, communication tools, emailing tools, or databases used by Esimtravel.world to manage its business.

Esimtravel.world takes reasonable measures to ensure the security, confidentiality, and integrity of this data, in accordance with applicable law.

7. Data Recipients

Personal data may be accessible, within the limits of their respective roles, to the following persons and providers:

  • Esimtravel.world’s customer service;
  • payment providers;
  • technical providers responsible for hosting, maintaining, or securing the website;
  • providers involved in the supply or activation of eSIMs;
  • communication, emailing, or customer support tools;
  • administrative, judicial, or tax authorities where required by law.

Esimtravel.world does not sell its customers’ personal data to third parties.

8. Transfer of Data Outside the User’s Country of Residence

Some technical providers or partners may be located in a country other than the user’s, in particular in Israel, the European Union, the United States, or other countries.

Where personal data is transferred to another country, Esimtravel.world ensures, as far as possible, that such transfers are governed by appropriate safeguards in accordance with applicable regulations.

9. Data Retention Period

Personal data is retained only for as long as necessary for the purposes for which it was collected.

As a general guide:

  • data relating to orders is retained for as long as necessary to manage the business relationship and comply with accounting, tax, and legal obligations;
  • correspondence with customer service is retained for as long as necessary to handle the request and manage any complaints;
  • data used for marketing purposes is retained until the user withdraws consent or objects;
  • cookies are retained for a limited period, depending on their purpose and the choices made by the user.

10. Data Security

Esimtravel.world implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration, or disclosure.

However, no IT system can guarantee absolute security. Users are encouraged to take the necessary precautions to protect their devices, accounts, and personal information.

11. User Rights

In accordance with applicable regulations, users may have, among others, the following rights:

  • the right to access their personal data;
  • the right to rectify inaccurate or incomplete data;
  • the right to erasure of data, under the conditions provided by law;
  • the right to object to the processing of their data;
  • the right to restriction of processing;
  • the right to data portability, where applicable;
  • the right to withdraw consent at any time, where processing is based on consent.

Where Israeli law applies, users may also have the rights granted under applicable Israeli privacy legislation, in particular the rights of access and rectification provided for under that legislation.

To exercise their rights, users may contact Esimtravel.world via the contact details provided on the website.

Proof of identity may be requested where necessary to verify the identity of the requester.

Users also have the right to lodge a complaint with the competent supervisory authority for the protection of personal data.

12. Cookies and Trackers

The Esimtravel.world website may use cookies and other trackers to enable the website to function properly, measure audience, improve the user experience, secure transactions, and, where applicable, offer relevant content or offers.

Some cookies are strictly necessary for the website to function and do not always require the user’s consent.

Other cookies, in particular audience measurement, advertising, personalization, or remarketing cookies, may require the user’s prior consent.

Users may accept, refuse, or change their cookie preferences at any time via the cookie banner or the management tool provided on the website.

13. Marketing Communications

Where required by law, marketing communications will only be sent after the user’s prior consent.

Esimtravel.world may send users information about its offers, news, or promotions by email, SMS, phone, WhatsApp, or any other means of communication, where the user has consented or where permitted by law.

Each promotional message will include a simple way to unsubscribe or object.

Users may unsubscribe at any time using the unsubscribe link included in messages received or by contacting customer service.

14. Minors

The services offered by Esimtravel.world are not specifically intended for minors.

If Esimtravel.world becomes aware that personal data has been collected from a minor without appropriate authorization where required by applicable law, the necessary steps will be taken to delete this data.

15. Changes to this Privacy Policy

Esimtravel.world reserves the right to modify this Privacy Policy at any time to reflect legal, technical, or business developments.

The applicable version is the one published on the website at the time of consultation.

16. Contact

For any question regarding this Privacy Policy or the processing of personal data, users may contact Esimtravel.world via the contact details provided on the website.